Vanillaro. Terms & Conditions

1. General
Welcome to Vanillaro By placing an order on our website, you agree to the following terms and conditions. Please read them carefully.

2. Orders & Payments
All orders must be placed at least 1 day in advance, unless stated otherwise.
Payment must be made in full at checkout to confirm your booking.
Prices are shown in AED (درهم) and may be subject to change without prior notice.
Discount codes (if available) must be applied before checkout and cannot be added later.

3. Delivery & Pickup
We currently deliver in All UAE Emirates. Other emirates may be available upon request with additional fees.
Deliveries are made within the selected time window chosen by the customer.
Please ensure that someone is available at the delivery location. If we are unable to deliver due to unavailability, additional delivery charges may apply for redelivery.

4. Cancellations & Refunds
Cancellations made 72 hours before the event are eligible for a 50% refund.
Cancellations within 48 hours are non-refundable due to preparation and scheduling.
No-shows or missed deliveries are not eligible for refunds.

5. Custom Orders
All custom cakes, grazing tables, and special requests are subject to approval and may require a longer preparation time.
Once confirmed, custom orders cannot be changed or cancelled.

6. Allergies & Dietary Notes
Some products may contain nuts, dairy, gluten, or other allergens.
Please contact us prior to ordering if you have any dietary restrictions.
We cannot guarantee 100% allergen-free kitchens.

7. Intellectual Property
All content on this website, including images, text, and logos, is the property of Vanillaro and may not be copied or reused without written permission.

8. Contact Us
For any questions or concerns regarding your order or these terms, please contact us at:

📧 info@vanillaro.com
📞 +971 50 393 2279
📍 Dubai, UAE